Please read carefully: We take great pride in the health and care of our fish. All fish are properly quarantined and cared for before being offered for sale. However, because we cannot control the conditions of each customer's aquarium, we are unable to guarantee the survival of fish once they have been introduced into your tank.

We strongly encourage all customers to research the care requirements of each species and ensure their aquarium is properly prepared before placing an order. By purchasing from us, you acknowledge and agree to these terms. Thank you for your understanding and for choosing us!

Shipping

All fish orders are shipped Monday through Wednesday to help ensure safe and timely delivery. If you place an order this week, your order will most likely ship the following week, depending on our shipping schedule and order volume.

We take great care when preparing and packaging every order to give your fish the best possible chance of arriving safely. Our goal is to package each fish securely and comfortably so they can travel safely and remain healthy during transit.

Refund & Cancellation Policy

Refund Policy

Please note that all livestock purchases are final. Due to the nature of live animals, we do not accept returns or exchanges, and we do not offer refunds except as outlined in our DOA Policy below.

Cancellation Policy

Once an order has been placed, cancellations are subject to a 20% cancellation fee based on the total order amount, including both fish and shipping costs. This fee helps cover the preparation and scheduling involved in fulfilling live fish orders.

We understand that unforeseen circumstances can arise and appreciate your understanding. If you have any questions regarding your order, our customer support team is happy to assist.

DOA Policy (Dead on Arrival)

We take great care in preparing and packaging our fish for safe delivery. However, in the unlikely event that a fish arrives deceased, please follow the steps below to submit a DOA claim.

• Please ensure that someone familiar with fish care is available to receive the package on the first delivery attempt. Failure to receive the package on the first delivery attempt may void your DOA claim.
• Clear photos and videos of any fish that arrive deceased must be taken and submitted to us within two (2) hours of delivery. Failure to provide the required documentation within this timeframe may void the DOA claim.

Required Documentation

1. A clear photo of the deceased fish inside the unopened bag.
2. A clear photo of the deceased fish outside of the bag.
3. If requested by us, a photo of the deceased fish with the tail cut as instructed.

Once your claim has been reviewed and approved, you will receive either a replacement fish or fish credit toward a future order. Shipping costs are not covered. Please note that we do not offer cash refunds on any orders.

By purchasing from us, you acknowledge that you have read, understood, and agree to all of our policies.